Admissions
The Admissions Process
Five clear steps, from arranging a visit and assessing care needs through to an individual care plan after admission.
Potential Residents
We understand that choosing to move into long-term care can feel like a big step, and sometimes a difficult one. At Norwood Grange, we are here to make your transition as smooth and reassuring as possible.
Our Director of Nursing will be happy to meet with you and your family to offer a guided tour of the home and to discuss any personal preferences or care needs you may have. To ensure that we can give you our full attention, we kindly ask that you arrange an appointment in advance.
Admission Criteria
Admissions to Norwood Grange are arranged by appointment following a pre-admission assessment of your care needs. This assessment helps us to ensure that we have the right equipment, knowledge, and expertise in place to meet your needs fully and safely.
In exceptional cases where an emergency admission is required, our Person in Charge will work closely with hospital staff, your GP, and family members to make the process as safe and supportive as possible.
- 1
Visit us, by appointment
Ring or email and we will arrange a time. Booking ahead means someone is free to show you around properly, answer questions and let you see the home as it really is. Bring whoever is helping you decide.
- 2
Pre-admission assessment
Before anyone moves in, we assess their care needs. This confirms whether we have the right equipment, knowledge and expertise to meet those needs fully and safely.
- 3
Contract of Care
If we can offer a place, a Contract of Care is signed. It sets out the services provided, the fees, and the rights and responsibilities on both sides. Take your time over it and ask about anything that is unclear before you sign.
- 4
Moving in
We work with the resident and family to make the transition as smooth and reassuring as possible, with personal needs and preferences guiding the support provided.
- 5
Care plan within 48 hours
A personalised care plan is created with the resident's participation within 48 hours. It is reviewed every three months, or sooner if needs or circumstances change.
- 6
Paying for care
Norwood Grange is registered under the Fair Deal Scheme and also offers a private route. Fees are set out in the Contract of Care. We explain what Fair Deal does and does not cover on our Fair Deal Scheme page.