Admissions
The admissions process
Five steps, in the order they usually happen. If you are in the middle of a hospital discharge and short of time, ring us and we will work to your timescale.
- 1
Visit us, by appointment
Ring or email and we will arrange a time. Booking ahead means someone is free to show you around properly, answer questions and let you see the home as it really is. Bring whoever is helping you decide.
- 2
Pre-admission assessment
Before anyone moves in, we carry out an assessment of their needs — health, mobility, medication, memory, diet and the support they need day to day. It tells us whether we can care for the person properly, and it is the honest answer either way.
- 3
Contract of Care
If we can offer a place, a Contract of Care is signed. It sets out the services provided, the fees, and the rights and responsibilities on both sides. Take your time over it and ask about anything that is unclear before you sign.
- 4
Moving in
Bring familiar things: photographs, a chair, a blanket, clothes that are comfortable. The first days are usually the hardest, and families are welcome to visit as often as they like while their relative settles.
- 5
Care plan within 48 hours
A personalised care plan is in place within 48 hours of admission, and is reviewed as needs change. We will keep you informed and speak to you directly if anything changes.
Emergency admissions
Sometimes care is needed at short notice — after a fall, a sudden illness, or an unexpected hospital discharge. Where we have a bed and can meet the person's needs, we arrange emergency admissions in consultation with the hospital, the person's GP and the family. Ring us and we will tell you straight away what is possible.
If a resident leaves
Four weeks' notice is required if a resident is leaving the home. This gives everyone time to plan the move and to hand over care safely.
Paying for care
Most residents are supported by the Fair Deal Scheme; a private option is also available. We have set out what Fair Deal does and does not cover on our Fair Deal Scheme page.
You can ask us anything
There is no such thing as a silly question when you are making this decision for someone you love. If you would rather talk it through before visiting, that is fine too.